9 Articles in this section
Articles lie top the ladder in the helptier knowledge base which is dependant on both the category and section done for grouping. Better the partition higher the chances for people to find the answers...
To open an account in helptier, we mandatorily need the company account creator name, company name, email ID, domain name and password.
The helptier article editor lets you enrich the content with various formatting options making the document visually pleasing for the end user to read. Format your textTo change the text format, you c...
Categories are the base layer (parent) of helptier knowledge base platform. There are two ways to do it which are as followsMethod 1:In the dashboard hover over "New" and select "Category". Method 2:S...
The helptier product lets you import any existing knowledgebase from Zendesk/Freshdesk which will happen seamlessly without any data loss and you require zero coding language for this.You can do this...
Sections are the child layer that will rest on top of the category. Section determines the type of content visibility for and under them. There 2 ways to do it which are as followsMethod 1:In the dash...
The helptier product has three different roles available for the admin to grant access to the backend dashboard which has its own limitations. Admin:The admin has the complete control over the organiz...
Helptier helps you to customize almost every aspect of the help center appearance according to your need. Every iteration made can be readily seen in the preview without forcing you to save and then o...
The default subdomain Helptier offers will be of the following format: yourdomain.helptier.com But that’s not the only option here. Helptier provides you the facility to have your own custom domain fo...
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