Getting started

Basic questions and answer regarding getting started on helptier

Setup

What details should I provide ?

To open an account in helptier, we mandatorily need the company account creator name, company name, email ID, domain name and password.
 

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Arun Yokesh 3 years ago - Created
What are the formatting options available in helptier editor?

The helptier article editor lets you enrich the content with various formatting options making the document visually pleasing for the end user to read. Format your textTo change the text format, you c...

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Ashwin Ganesh 3 years ago - Created
How to create an article ?

Articles lie top the ladder in the helptier knowledge base which is dependant on both the category and section done for grouping. Better the partition higher the chances for people to find the answers...

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Ashwin Ganesh 3 years ago - Created
How to create a category?

Categories are the base layer (parent) of helptier knowledge base platform. There are two ways to do it which are as followsMethod 1:In the dashboard hover over "New" and select "Category". Method 2:S...

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Ashwin Ganesh 3 years ago - Created
How to import existing knowledge base from Zendesk/Freshdesk?

The helptier product lets you import any existing knowledgebase from Zendesk/Freshdesk which will happen seamlessly without any data loss and you require zero coding language for this.You can do this...

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Ashwin Ganesh 3 years ago - Created

Introduction

How helptier works?

Understanding the complete workflow of the helptier knowledge base.Helptier is a self-searchable knowledge base platform helping customers with answers to questions externally and employers to get cla...

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Ashwin Ganesh 3 years ago - Created